Client Success Agent
We're looking for a proactive and customer-centric Client Success Agent to join our team.
In this role, you'll support the Client Success Manager in delivering exceptional service, managing onboarding, nurturing long-term relationships, and contributing to retention and growth across a portfolio of B2B customers.
We view this as a great opportunity for a person passionate about helping clients get the most out of their subscriptions and enjoying collaboration across teams.
Key Responsibilities
Manage the corporate inbox and respond to account-related queries.
Oversee a portfolio of 350 clients, including renewals and small-scale upsell opportunities.
Support onboarding to ensure a smooth client transition into our products/services.
Build and maintain strong client relationships, addressing enquiries and resolving issues promptly, and assist the Client Success Manager with strategic guidance and best-practice recommendations.
Contribute to retention efforts, working with internal teams to reduce churn and improve engagement.
Collaborate with Sales, Marketing, Product, and Support to deliver a seamless client experience.
Maintain accurate records and assist with client success reporting.
Who Are You?
Strong experience in customer management, ideally in a large, complex environment.
Strong communication, interpersonal skills, and strong time-management skills.
Proven ability to motivate, influence, and work effectively with diverse stakeholders.
Experience implementing customer service strategies and improving customer experience.
Data-driven mindset with strong analytical skills.
Skilled in problem-solving and conflict resolution, with the ability to handle escalations.
Proficient in customer management technologies (e.g., Salesforce, Genesys, PowerBI, AI tools).
News Benefits
News Benefits is our way of saying thank you for your contribution.
Our benefits include:
Exclusively ours – access to publications and products from across the News Corp family.
Health & wellbeing – advice, support and facilities for healthy minds and bodies, including an onsite gym at our Adelaide, Brisbane & Sydney offices.
Time off – a range of leave options (parental leave, birthday leave, volunteer leave, career break and compassionate leave).
Helping you grow – development opportunities and recognition.
Financial wellbeing – support on making the most of your money.
Perks & discounts – exclusive offers across a range of products and services.
Giving back – make a difference to our communities.
Workplace inclusion and facilities – employee-resource groups, multi-faith quiet rooms & parents' rooms.
Who Are We?
We are proud to be Australia's most impactful media group, committed to informing, advocating and inspiring all Australians.
With over 150 brands, a team of more than 5,000, and trusted by over 17 million Australians a month, News Corp Australia offers a fast-paced environment that encourages innovation, collaboration, and creative thinking.
What's Next
Apply now or for more information on careers at News Corp Australia visit
Our Commitment to Diversity, Equity and Inclusion
We know that diversity strengthens our teams and newsrooms.
We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply.
If you require accommodations or adjustments during the recruitment process, let us know.
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