Position Overview
As the Security Officer, reporting to the Security Supervisor, you will maintain safety and security across a retail setting, protecting the general public, retailers and colleagues. The Security Officer ensures service delivery and operational security are maintained without delay or compromise.
Schedule
* Permanent, part‐time guard
* Monday, Tuesday, Thursday, Sunday afternoon/evening shift pattern with some flexibility.
Key Responsibilities
* Monitor retail premises and ensure a safe environment
* Respond to incidents and emergencies calmly and effectively
* Manage access control and enforce visitor policies
* Provide high‐level customer service with empathy and respect
* Maintain accurate incident reports and uphold confidentiality
Mandatory Qualifications
* Current NSW Security Licence (Certificate II minimum) Crowd Control & Unarmed
* Current First Aid and CPR Certificate
* Excellent communication and interpersonal skills
* Ability to manage conflict and maintain professionalism under pressure
* Full working rights in Australia
Desirable Qualifications
* Previous experience in retail security
Experience and Skills
* Minimum of 2+ years' experience in security operations
* Ability to remain calm and effective during emergencies or workplace changes
* Quick learning skills with the ability to apply new information on the job
* A growth mindset and willingness to support team development
* Strong communication skills with the ability to engage respectfully and clearly
* A customer‐focused approach, building positive relationships with customers, staff, and colleagues
Benefits and Culture
* Competitive salary & casual employment with a 24/7 rotating roster
* A discount program where employees and their family members can save at over 400 retailers Australia‐wide
* A well‐being program that supports mental, physical, and financial health
* An Employee Assistance Program (EAP) available to employees and their families
* A culture that values and supports cultural diversity
Our Values
* Safety & Well‐being – Prioritizing a strong safety culture for employees and clients
* Excellence & Innovation – Utilizing advanced security technology and best practices
* Integrity & Professionalism – Operating with trust, accountability, and ethical standards
* Inclusivity & Growth – Fostering a diverse and supportive work environment
Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.
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