The Team:
The Appointment Scheduling /Customer Support team offer the warm friendly reception to patients attending our Outpatient Clinics. We are a flexible and dynamic team providing a range of data entry and customer support services. We’re looking for motivated and hard-working staff to fill fixed term vacancies in our busy clinics. If this sounds like you, please make contact or drop us an application.
The Role:
* Schedule appointments for clinics in accordance with clinic timetables and specific limitations that may apply to each clinic.
* Process clinic alterations, additions and cancellations in liaison with clinic staff.
* Register new patients and update demographic, clinical and financial data in the patient information system for all patients scheduled for clinic appointments.
* Produce updated clinic lists and other system information as required.
* Provide an friendly and efficient reception service for all patients presenting to the clinic.
You will need:
* High level communication skills with the ability to liaise effectively with all levels of professional staff within and outside the hospital, together with a proven ability to maintain confidentiality and communicate directly with patients in a tactful and diplomatic manner.
* Knowledge of patient information management systems, or the ability to quickly acquire this knowledge, together with clerical experience in a health care setting, and knowledge of medical terminology.
* High level of accuracy and attention to detail in the operation of computerised patient information systems.
Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Details of appointment:
Multiple Fixed Term, part time, day worker positions working up to 60.8 hours per fortnight, commencing as soon as possible until 3 November 2025.
*notwithstanding hours to be negotiated with the successful applicant.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.
Salary: $66,049 to $70,993 per annum pro rata. Our Employer 12% superannuation contribution is on top of this amount.
* Salary range is in accordance with Public Sector Unions Wages Agreement 2022
Salary Packaging:
You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.
Benefits available to eligible candidates:
* Professional development and accelerated pathways.
* Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.
More information about our Employee Benefits can be found here
Eligibility:
Note: - Please refer to the Application Guide for more information of pre-employment check.
Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.
Statement of Duties:
Application Guide:
How to apply:
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
For more information:
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.
Name: John Stanfield
Position: Manager Outpatient Appointments & Theatre Bookings
Phone number: 0428587572
Email address: john.stanfield@ths.tas.gov.au
What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!
Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.