Job Description Customer Performance & Supply Analyst About the Role We are seeking a highly analytical and detail-oriented Customer Performance & Supply Analyst to join a well-established wholesaler based in Epping, Cape Town. This role plays a key part in improving customer performance through data-driven insights, ensuring optimal inventory levels, and enhancing overall supply chain efficiency. You will act as a bridge between customer relationship management, data analysis, and supply coordination. Customer Performance & Relationship Management Monitor and analyse customer performance metrics (fill rate, delivery, returns). Identify performance gaps and support corrective actions with sales/operations. Share insights with key account managers and support customer improvement plans. Maintain dashboards and KPI reports. Assist with customer queries to enhance service levels. Data Analysis & Insights Analyse sales and supply chain trends to identify improvement opportunities. Use BI tools (Power BI, Excel, Tableau) to visualise data. Present insights and recommendations to internal teams and customers. Inventory & Supply Coordination Work with planning and operations to reduce inventory discrepancies. Monitor supply chain KPIs (lead times, stock availability, safety stock). Support alignment between customer demand and inventory status Minimum Requirements Grade 12 (Matric). Bachelor’s degree in Business Administration, Data Management, Information Systems, or related field. 2–3 years’ experience in sales operations. At least 1 year of experience in wholesale, distribution, or B2B sales administration. Knowledge of order processing and customer account management. Familiarity with inventory systems and stock management processes. Experience using wholesale/distribution software for data entry and reporting. Technical Skills Strong Excel abilities (formulas, pivot tables, formatting, basic automation). Familiarity with business systems reporting functions. Proficient in Word, Excel, and PowerPoint. Understanding of wholesale/distribution processes and terminology.