Ceased equipment sales and services provide a crucial link in the supply chain of world-renowned capital brands. In this dynamic role, you'll ensure all service-related documentation is completed accurately and efficiently.
Key Responsibilities
* Support the Service Manager and Service Supervisor by handling customer calls and inquiries.
* Submit all warranty repair orders within the stipulated timeframe.
* Manage the full invoice-processing workflow, including opening and closing service jobs.
* Raise and process Purchase Orders, ensuring timely approval for payment.
* Prepare customer quotes using industry-standard software.
* Liaise with contractors to coordinate work and confirm service details.
* Allocate technicians' hours to repair orders accurately.
* Complete weekly timesheets and maintain organized filing systems.
* Proactively identify and recommend process improvements.
Required Skills and Qualifications
* Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
* Demonstrated experience providing administration support within a mechanical or technical service department.
* Confident communication skills with the ability to liaise effectively with internal teams and suppliers.
* Experience using industry-standard software.
* Ability to generate service reports and interpret system data.
Benefits
* Ongoing professional development and training.
* Reward and recognition programs.
* Family-owned business with career growth opportunities locally and nationally.
* Employee assistance and wellbeing program.
* Stable employment and long-term career opportunities.
We are committed to providing a safe and inclusive work environment. Please note that we do not ask for bank or credit card details when applying for jobs.