Overview
Celsius Air is a growing, process-driven Air Conditioning Installation & Maintenance company servicing domestic, commercial, and industrial sectors across Perth. We pride ourselves on reliability, expertise, and delivering exceptional customer experiences. As we continue to scale, we are seeking an experienced Installation & Service Coordinator to become the operational backbone of our business. This is not just a job — it's an opportunity to play a key leadership role in a company focused on growth, systems, and long-term success.
The Role
As the Installation & Service Coordinator, you will be responsible for ensuring the smooth scheduling, coordination, and profitability of all installation and service jobs. You will work closely with the Director, technicians, suppliers, and customers to ensure:
* Jobs run efficiently
* Company processes are followed
* Customers receive 5-star service
* Business targets and KPIs are met
You will be instrumental in helping position the company for structured expansion.
Key Responsibilities
Job Commander
* Schedule installation and service technicians efficiently
* Order materials and coordinate suppliers
* Ensure job processes are adhered to by all staff
* Track jobs from booking to completion
* Keep customers informed every step of the way
Financial Gatekeeper
* Review job profitability and gross margins
* Monitor weekly & monthly KPIs
* Oversee customer invoicing
* Review supplier invoices against purchase orders
Customer Liaison
* First point of contact for customer enquiries and complaints
* Manage phones and inboxes
* Maintain 5-star service standards
* Drive weekly Google review targets
Lead Scout
* Qualify and track incoming leads
* Book site visits
* Assist marketing tracking and reporting
Admin Dynamo
* Maintain job files, schedules, and data
* Develop and implement company policies and procedures
* Maintain vehicle & equipment registers
* Manage apprenticeship compliance
* Source trades and subcontractors as required
Team Wrangler
* Assist with onboarding and inductions
* Coordinate monthly coaching sessions
* Support staff from induction through to exit processes
Supply Chain Saviour
* Manage stock levels
* Liaise with suppliers
* Ensure materials are available for scheduled jobs
Systems Guru
* Champion company systems (Simpro or similar)
* Improve processes and workflows
* Troubleshoot system or operational inefficiencies
Experience Required
* Minimum 3+ years' experience in a similar coordination role
* Experience within trades, construction, electrical, plumbing, roofing, or HVAC highly regarded
* Proven background in job scheduling and operational administration
* Experience with Simpro, Aroflow or similar job management systems (advantageous but not essential)
Attributes We Value
* Strong leadership presence
* Highly organised with ability to prioritise
* Calm under pressure
* Excellent verbal and written communication
* High attention to detail
* Technically confident and quick to learn systems
* Takes initiative and ownership
* Accountable — owns mistakes and learns from them
* Adaptable in a fast-moving environment
* Career-driven and seeking progression
Why Join Celsius Air?
* Be part of a supportive and structured team
* Opportunity for leadership and career progression
* Direct involvement in business growth
* Competitive salary based on experience
* A paid day off for your birthday
* Work in a company that values systems, accountability, and excellence
If you're ready to take ownership of a key operational role and grow with a scaling company, we'd love to hear from you. Apply now with your resume and a short cover letter explaining why you're the right fit.
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