Customer Service Professional
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Job Overview
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This role involves managing inbound and outbound customer inquiries, scheduling allied health and in-home services, and providing high-quality customer service.
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About the Role
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You will be responsible for delivering exceptional customer service, managing queries, and scheduling services. The role involves assisting clients and their family with inquiries, triaging high-level queries, and providing support to on-the-road employees.
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Key Responsibilities
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* Manage inbound and outbound customer calls and emails
* Schedule allied health and in-home services
* Provide high-quality customer service
* Assist clients and their family with inquiries
* Triage high-level queries
* Provide support to on-the-road employees
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About You
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You will be a highly customer-focused individual, passionate about delivering exceptional service and ensuring customer satisfaction at every interaction.
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Requirements
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* Previous experience within a customer service environment/retail or medical reception
* Excellent verbal and written communication
* Sound experience with MS suite packages
* National Police check
* Drivers licence
* Certificate III in Customer Engagement
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Benefits
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We offer a range of benefits including salary packaging, competitive remuneration, and opportunities for career growth and development.
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About Us
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We are a not-for-profit organisation dedicated to improving the lives of older South Australians. We value diversity, inclusion, and social responsibility.
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