**Customer Support Specialist**
- Competitive base salary
- Full-time
- Career Development
**About the company**
Offers a complete range of next-generation light, medium and heavy-duty transport solutions to suit every business.
**About the role**
Are you sick of the mundane dealership life and looking for a familiar change? Great opportunity on offer with an OEM market leader
**Duties**
- Promote a high standard of customer service
- Strong attention to detail
- Ability to work autonomously in a team environment
- Intermediate - Advanced understanding of the Microsoft office suite
- Perform service CSI calls
- Record scoring & verbatim feedback into the CRM system
- Update customer contact information
- Escalate customer complaints to the Department Manager of Customer Support
- Support customer experience and other departments with inbound and outbound activities
- Fun & supportive team environment.
- Monday - Friday 8.30 am - 5.00 pm role.
**Skills and experience**
- Motivated individual with strong relationship-building skills
- 2+ years experience with outbound customer service calls/contact centre
- Excellent communication skills
- Ability to work independently as well as a part of a team
- Advanced PC skills and attention to detail
- Able to demonstrate an ability to understand and cultivate the company values
**Benefits**
- Competitive salary
- Exposure to all facets of the business
- Ongoing training and developments
**How to Apply**
Please send us your resume today if you are interested in joining a successful business for this fantastic full-time position.