The Role
An exciting opportunity exists for a high-performing individual, who is passionate about achieving excellent outcomes for Defence clients, to join the newly established Advisory team within the External Workforce Reform (EWR) Branch. Your role is within a dedicated team that provides expert guidance and support to Defence on how to be effective buyers and users of external support. Adopting a case management approach, you will collaborate with new and existing Defence clients to enable them to make good decisions that support the Defence mission.
Specifically, you will:
* Provide 'point in time' advice and share best practice documents that supports buyers and users of external support;
* Coach and guide contract managers / colleagues in governance roles, sharing tools and resources to maximise value for money;
* Form and maintain professional stakeholder relationships across Defence to build understanding and capabilities;
* Interpret policy and advise Defence clients on policy requirements; and
* Research and explore alternative options on how to get the best outcomes for Defence.
About our Team
The External Workforce Reform Branch was established to embed an enduring change to the way Defence interacts with and utilises the external workforce. The team has a broad agenda focused on building a culture that ensures contracted support is only used where it provides the best value for the Australian taxpayer. The team will be pivotal in enabling Defence to achieve the transformational change required to deliver the agenda outlined in the National Defence Strategy.
Through the External Workforce Reform Action Plan, the team are extending the work started in March 2023 across all parts of the external workforce. Built on three pillars of effort; the External Workforce Hub, Australian Defence Consulting and Strategic Market Management, the goal is to ensure Defence can deploy the right resources at the right time to deliver is mission sustainably and with maximum effect.
Our Ideal Candidate
EWR Branch prides itself on a positive, collaborative and supportive workplace culture. For us it is all about the team, and we want people who are keen to be part of the culture we have created. Our ideal candidate will be team-orientated, who has a strong focus on customer service excellence.
To be successful in the role, you will:
* Hold a strong customer centric mindset and have a genuine interest in understanding customer needs and the ability to make well-informed decisions;
* Be proactive and have a 'can do' attitude when working through a range of activities;
* Have strong communication and engagement skills, plus the ability to work collaboratively with internal and external stakeholders;
* Thrive working with people who can do their jobs well and be adaptable when faced with challenges;
* Show empathy, research and problem solve customer queries to achieve informed positive outcomes;
* Work collaboratively in a team based environment, operating as an effective team member, building and sustaining relationships with team members and actively participating in team work and group activities; and
* Have a passion and commitment for Defence's mission and outcomes, with the integrity and professionalism to uphold APS and Defence Values and Behaviours.
Importantly, we are seeking team-oriented individual with a positive attitude who can navigate the occasional pressures of busy roles with good humour.
Application Closing Date: Monday 16 February 2026
For further information please review the job information pack, reference
DFG/09632/25
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