Overview
Talent Discovery Lead | Driving APAC & NAMER Hiring | Salesforce, MuleSoft & Cloud Recruitment
About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists ), ranks among Cannes Lions\' Top 10 Creative Companies ) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year ). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year ), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an workplace where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
Role Overview
As a Salesforce Consultant, you will be responsible for delivering tailored Salesforce solutions that meet the unique needs of our clients. Your role will involve analyzing business processes, providing strategic recommendations, and ensuring successful implementation and adoption of Salesforce products. This position offers an exciting opportunity to work with diverse clients across various industries, helping them maximize their use of Salesforce for optimal business outcomes.
Key Responsibilities
- Engage with clients to understand their business objectives and challenges, conducting needs assessments and requirements gathering.
- Design and configure Salesforce solutions tailored to client specifications, ensuring best practices are followed.
- Collaborate with project teams to plan, execute, and deliver client-focused solutions within specified timelines.
- Provide training and support to clients and end-users to ensure successful adoption of Salesforce tools.
- Troubleshoot and resolve any issues or challenges faced by clients post-implementation.
- Stay updated on Salesforce product advancements and industry trends to provide informed recommendations.
- Document solution designs, processes, and user guides for client reference.
Skills And Experience Required
- Bachelor’s degree in Business, Information Technology, or a related field preferred.
- Proven experience in implementing or configuring Salesforce solutions including B2B Commerce and Experience Cloud, with a bonus for Health Cloud and Nonprofit Cloud.
- Demonstrated expertise in implementing or configuring Salesforce solutions, with a focus on B2B Commerce and Experience Cloud.
- Strong understanding of business processes and how Salesforce can enhance them.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities to effectively convey complex concepts to diverse audiences.
- 5+ Salesforce Administrative/Consultant certifications (e.g., Salesforce Administrator, Salesforce Consultant).
Core Competencies and Attributes
- Excellent customer service/people skills
- Communicate effectively both verbally and in writing
- Ability to work flexible/various shifts
- Possess/maintain analytical/problem-solving skills
- Exercises substantial latitude in determining objectives and approaches to critical assignments.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Advertising Services
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