* Be part of a globally recognised logistics leader
* Strong career development pathways
About Our Client
Our client is a global, well‐established organisation recognised for excellence. They operate in a fast‐paced environment and are known for strong systems, processes, and customer‐first culture.
Job Description
* Handle inbound customer enquiries via phone and email
* Provide shipment status updates, tracking information, and issue resolution
* Coordinate with operations, drivers, and warehouse teams
* Escalate delivery or operational issues promptly
* Maintain accurate records in CRM and logistics systems
* Ensure all interactions reflect strong customer service and professionalism
* Support internal teams with administration as required
* Deliver high-quality service within set KPIs and timeframes
The Successful Applicant
* Previous customer service experience (logistics, contact centre, retail, or admin)
* Strong communication skills and a calm, professional manner
* Ability to work under pressure in a fast‐moving environment
* Tech‐savvy with solid computer and system skills
* High attention to detail and problem‐solving capability
* Team player who enjoys working collaboratively
* Positive attitude with a willingness to learn
* Reliable, punctual, and committed to high service standards
What's on Offer
* Competitive salary package
* Global brand and strong training environment
* Friendly, supportive, growing team
* Career development across customer service, operations, and logistics
If you're ready to take the next step in your career as a Customer Service Representative, we encourage you to apply today. Don't miss this exciting opportunity to join a respected organisation.
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