**ICT Support Technician - Osborne Park, WA**
Kogan People Solutions, recruiters, are working with a very well-regarded provider of IT Managed Services, IT support and IT consulting, based in excellent offices in Osborne Park WA.
As our client continues to grow, they are looking to appoint an IT support technician to work with their clients and provide those clients with great service.
**About the role**:
The ICT support technician is a full-time ongoing position, largely autonomous, and based in Osborne Park WA.
Detailed and ongoing training and support will be provided to the successful applicant.
**Key responsibilities include but are not limited to**:
- Manage multiple service requests on a daily basis.
- Professionally liaise with customers, suppliers, contractors & stakeholders.
- Maintain detailed client records.
- Provide remote support for national clients.
- Remotely repair client systems as necessary
- Contribute to improvements to existing systems and processes.
- Organise preventative maintenance work as per customer requirements.
- Organise and prioritise reactive service/maintenance requests.
- Regularly provide reporting to internal stakeholders.
**Required**:
- Applicants will be expected to possess at least a highly relevant Diploma or agreed alternative.
- Applicants will be expected to demonstrate at least 1 to 3 years of highly relevant professional experience.
- Experience with Microsoft software (Excel & Word).
- Interested in technology whilst working in a busy environment.
- Advanced verifiable IT skills.
- Verifiable high quality customer service experience.
- Ability to maintain a professional approach when liaising with customers, suppliers, contractors & stakeholders.
- Fast learner.
- Exceptional organisational skills.
**You must have unrestricted rights to work full time in Australia.**
**Interested?**
Our client is offering a compelling career opportunity:
- Competitive salary, negotiable in the range $70k to $80k plus superannuation per annum
- Great staff retention rate and a warm collegiate team environment
- Ongoing training & development.
**Applications**
Please respond to the recruiters using the facilities on this site, and ensure you attach your updated CV.
**Kogan People Solutions - recruitment excellence**
**Job Types**: Full-time, Permanent
Pay: $70,000.00 - $80,000.00 per year
**Benefits**:
- Employee mentoring program
- Maternity leave
- Parental leave
- Professional development assistance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Application Question(s):
- Kindly note the working rights requirement. Are you an Australian Citizen or Permanent Resident? If not, please advise how you meet the working rights thresholds mentioned in our listing. For example, your visa details which entitle you to your permanent working rights, like if you are currently on a Temporary Graduate Visa - Subclass 485, please advise when it expires. Thank you
**Education**:
- Diploma (required)
**Experience**:
- ICT Support: 3 years (required)
Work Authorisation:
- Australia (required)
Work Location: In person