About Us:
PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range consists of high-quality mobile phone cases, a wide selection of phone screen protection, individually selected repair parts and accessories backed by our exceptionable and friendly customer service. We also offer IOT devices & Smart Tech for the home and workplace!
About the role:
PTC are currently seeking a dedicated and driven Customer Service and Administration team member to join us on a full-time basis (Mon-Fri) in our Head Office based in Crestmead !
We are seeking a dynamic and customer-focused individual to join our team as a Customer Service and Administration professional. This role is central to our organization, embodying our company values of Challenge, Sincerity, Simplicity, Teamwork, and Trust. If you are passionate about providing exceptional customer service, have a knack for administration, and thrive in a fast-paced environment, we want to hear from you.
As a Customer Service and Administration team member, you will:
* Deliver outstanding customer service by addressing inquiries, resolving issues, and maintaining a welcoming office experience.
* Manage administrative tasks with precision, including records, data entry, and appointment scheduling.
* Uphold the security and safety of our front-of-house area, ensuring compliance with health and safety protocols.
* Process payments, handle customer complaints, and maintain accurate financial transactions.
* Provide critical support for inventory management, scheduling, and other administrative functions.
* Exercise autonomy in decision-making and take initiative in assisting with company events.
* Greet visitors, answer calls, and maintain a tidy front-of-house area with courtesy and efficiency.
* Collaborate effectively with colleagues, upholding our company values in all interactions.
The ideal candidate should have:
* A genuine passion for mobile & tech!
* Previous experience in customer service and administration roles, with a strong track record of success.
* Exceptional communication skills, with a customer-centric approach.
* Strong organizational abilities and keen attention to detail.
* Proficiency in using office software and point-of-sale systems.
* An ability to work well in a team and adapt to a fast-paced retail environment.
Company Values
This role aligns closely with our company values. All staff are expected to embody and uphold these values, setting an example for the entire team.
Challenge: Challenge, excel, succeed.
Sincerity: Say what you mean, do what you say.
Simplicity: Simplicity fuels success. Clear communication drives results.
Teamwork: One goal, one team, one dream.
Trust: Unleashing potential, igniting success.
What's in it for you?
Work-Life Balance: Prioritise your well-being in a supportive environment. We ensure we meet business priorities while listening to our staff's needs.
Salary and Compensation: Be rewarded for your skills with a competitive salary and performance bonuses!
Recognition for Commitment: Your hard work is appreciated. We celebrate your contributions.
Culture and Growth: Immerse yourself in a thriving environment. Our leaders encourage innovation and personal growth.
Plus: Enjoy staff discounts, ongoing training, and more!
Our Recruitment Process
If you meet our criteria, we'll schedule a brief 10-15 minute phone call to discuss initial key questions and ensure alignment with role expectations.
Following a successful phone interview, we'll invite you for a face to face interview with a reporting manager.
At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.
A quick heads-up : This retail role includes some physical work on the floor — like lifting stock or moving displays (up to 25kg). You might be asked to complete a quick fitness check during the hiring process. Random drug and alcohol testing may also apply during your time with us as part of our commitment to a safe and healthy workplace.
A final note : Police checks form part of the onboarding process at PTC. If it's needed for your role, we’ll make sure the process is simple and well-supported
Join our team and start shaping the future of technology today! Apply now and be part of something extraordinary!