Job Overview
The successful candidate will provide administrative support to our team of consultants and quality assurance officers to process dictation, type and finalize medicolegal reports.
* Establish and maintain effective relationships with all consultants, team members and customers
* Download dictation from consultant dictaphones and process files and paperwork after consultations
* Upload dictation for typing, adhering to turnaround times and consultant preferences
* Finalize reports from electronic versions or paper drafts
* Formulate WorkCover AMS forms to accompany reports
* Process files from consultations and out-of-office doctors and uploading consultation notes
* Support the General Manager, Operations Manager and Report Production and Quality Team Leader in the induction and training of new team members
Key Responsibilities:
* Administrative Support
* Consultant Liaison
* Report Processing
* Quality Assurance
Requirements:
* Exceptional attention to detail and accuracy
* Experience in coordinating and delivering a range of high-quality, customer-focused business administration support
* Ability to effectively assist challenging consultants, customers, clients or visitors
* Computer literacy, with high proficiency in Microsoft Office (Word/Excel/PowerPoint)
* High level of written and verbal communication skills
Additional Requirements:
* A customer-driven approach
* Capacity to demonstrate resilience when faced with challenging matters
* Demonstrated ability to provide excellent customer service to both internal and external customers
* Must have excellent verbal, written and interpersonal communication skills
* Strong organizational and prioritization skills while maintaining a flexibility to operate in an environment of change and continuous improvement
* Demonstrated ability to work independently and within a group environment
* Ability to work harmoniously with a diverse group of stakeholders
* Demonstrate a high-level regard for confidentiality and privacy
This is an entry-level position that offers opportunities for career progression and professional development within the organization.