Eligibility
: Open to Everyone
Classification: ASO6
Salary Range: $95,588- $101,109
Duration: Ongoing
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30pm, Wednesday 30 August2023
About the Opportunity
The Service Management Lead is responsible for theimplementation and support of best practice ICT Service Managementprocesses in AGD. The role includes the facilitation of incidentmanagement, major incident management, problem management, changemanagement, configuration management, vendor account management,customer communication, training and process improvement. Under thebroad direction of the ICT Service Operations Manager, theincumbent is responsible for leading and managing complex programs,projects and services that deliver effective management of allaspects of ICT Service Operations and a broad, ongoing, sustainableincrease in IT maturity as observed by customers.
The Service Management Lead will drive continuous improvement inboth the client experience and the service management processesthat support service delivery, and lead business process re-designactivities. This will involve working closely with AGD executive,managers, staff, vendors, service providers and other keystakeholders.
About the Business
The Technology Services Business Unit is responsible for helpingto meet a wide range of IT needs throughout the department byproviding expertise and services in ICT Service Desk and DesktopSupport, Infrastructure Management and Technical Support, ICTContract Management and Procurement, ICT Security and Policy, ITAsset Management, software licensing and compliance, ICT ChangeManagement that assist in meeting the overall AGD objectives.
For more information about the Attorney-General’sDepartment and also Technology Services, please visit
Special Conditions for Employment
Employment is dependent upon a National Police Certificateclearance that the AGD finds satisfactory. Successful applicantswill be provided further information if an interview is requested.Forms are not to be lodged directly with SA Police (SAPOL) underany circumstances and any fees incurred by applicants in doing sowill not be recoverable from the AGD.
Additional Notes
You will be prompted to attach your Curriculum Vitae (CV) andCover Letter (2 pages) after you have answered the questions viathe link below. For more information please download the Job