Full-Time | Leadership Role
Your Day-to-Day
* Oversee Front Office operations, while building and maintaining relationships among all departments to ensure a seamless guest journey.
* Lead, coach, and develop a high‐performing team, creating a positive and supportive team environment.
* Drive a strong culture around IHG One Rewards, building guest loyalty and recognition, and ensuring hotel metrics are a focus in daily operations and briefings.
* Deliver exceptional guest experiences by engaging with guests and resolving feedback with care and professionalism.
* Take ownership of departmental performance, including budgeting, forecasting, and cost management.
* Manage labour costs through effective rostering aligned to business needs.
* Maintain high service standards through regular audits and continuous improvement.
* Ensure compliance with financial controls, audit requirements, and hotel policies.
* Confidently lead the team through day‐to‐day challenges and unexpected situations.
What We're Looking For
* A people‐focused leader who can coach, support, and motivate a team.
* Minimum three years of experience in a guest services role with management/supervisory experience.
* Availability to work across a seven‐day roster, including weekends and public holidays.
* Strong understanding of budgets, cost control, and operational performance.
* Opera PMS knowledge.
* Strong communication and problem‐solving skills.
* NSW RSA competency card and First Aid certification.
* Fluent in English; additional languages are a plus.
What You Can Expect From Us
* Competitive salary with meaningful perks and recognition.
* Some of the best colleague discounts on accommodation, food, and beverage across 7,000 IHG properties.
* Paid birthday leave.
* A supportive and inclusive team environment where your contribution is valued, and we'll help you grow and develop you as an individual.
* Global career opportunities within IHG Hotels & Resorts.
At Crowne Plaza Sydney Darling Harbour, we are proud to be an equal‐opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr