**Job no**: 495365
**Categories**: Government and Defence, Healthcare and Medical
Fixed term part time position - 3 days per week
Salary from $70,605 pro rata + Superannuation
Monday, Tuesday and Wednesday
Based in the vibrant Glen Waverley precinct
Applications close Sunday 16 February 2025
An experienced Customer Service officers are sought to support the City of Monash Maternal Child health and Immunisation Service.
The Monash Maternal Child Health and Immunisation service (MCH) is situated within the Children Youth and Family Services department. This department has a strong focus on supporting infants, children and families offering innovative service delivery models to meet the needs of a contemporary community. Our customer service officers provide exemplary customer service both over the phone and in person, contributing to the effective delivery of essential services to our vibrant community.
About You
Provide exemplary customer service both over the phone and in person being able to work within a culturally diverse community
Skilled in Excel, SharePoint and file management
Manage customer service tasks including overseeing appointment schedules for a range of service
Are able to multitask and ensure the smooth operations of the service, working collaboratively as a team
Highly motivated, task orientated, flexible and agile, with demonstrated ability to work in a face paced, dynamic service where customer service is a key priority
Skills and Experience
Key skills included
Demonstrated experience in counter and telephone customer service with excellent people skills and communication skills
Strong Customer service focus and understanding of working with a diverse community
Experience in office administration within a Health, community service and/or local government environment
Excellent computer literacy skills including MS Office including experience with maintaining databases, and collating reports will be advantageous
multi-tasking - managing phone calls and data entry simultaneously
Identify business improvements across MCH and Immunisation programs, providing timely feedback to the Team Leaders, Coordinator or Manager Children, Youth and Family Services
Curious, collaborative & enthusiastic approach to customer service and community
**Requirements**:
Certificate or Diploma in Health Administration or Business Experience in office administration
Previous experience working within a high-volume health service, community service and/or local government environment
Experience working within an Immunisation service or Maternal Child Health service
valid Driver's license and use of own car
Working with children's check
National Criminal History Check
**Benefits**:
As a City of Monash employee, your personal and professional development is a key focus for us. You will have access to:
Supportive and experienced leaders that care for your development and wellbeing
Vibrant health and well-being programs
Employee Assistance Program for you and your family
Flexible working arrangements
Training and development opportunities
Discounted gym memberships at our Active Monash Recreation Centres
Please submit your resume along with a cover letter. Applications close Sunday 16 February 2025 11.55pm.
Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity.
We are also committed to being a Child Safe organisation and have zero tolerance to child abuse.