**About The Functional Doctors**:
At The Functional Doctors, we're dedicated to reshaping the healthcare experience through a blend of medical expertise and cutting-edge technology. Established by healthcare professionals, we're tackling Australia's pressing health concerns, focusing on hormone imbalances, weight management, and injury recovery. Our telehealth platform ensures that every patient receives personalised care, regardless of their location.
**About the Role**:
As a Patient Engagement Specialist, you'll play a pivotal role in driving health outcomes and enhancing patient experience. Your primary responsibility is to engage with patients through outbound phone conversations (usually from calls they have booked with us), providing compassionate support and guidance throughout their journey. Collaborating with our interdisciplinary team, you'll champion patient-centric initiatives and contribute to continuous improvement efforts.
**Responsibilities**:
- Engage with patients through outbound calls, guiding them through their treatment journey and addressing any concerns or questions they may have.
- Provide empathetic support to patients, resolving issues, and fostering trust and confidence in our services.
- Collaborate with internal teams to streamline processes and optimize patient engagement strategies.
- Summarise patient feedback and insights, contributing to the enhancement of our telehealth platform and services.
**About You**:
Skills and Mindset:
- Possess 1-2 years of experience in outbound/inbound sales, with a demonstrated track record of improving conversion rates and delivering exceptional customer service.
- Robust analytical skills, with the ability to interpret data and metrics to drive informed decision-making.
- Empathetic and compassionate, with a genuine desire to make a positive impact on patients' lives.
- Excellent communication skills, both written and verbal, and the ability to adapt your communication style to connect with diverse patient demographics.
**Why You Should Join Us**:
- **Passionate Team**: Work alongside a dedicated team of professionals who are deeply committed to improving healthcare outcomes for our patients.
- ** Innovation and Agility**: Be part of a dynamic and fast-paced environment where innovation is encouraged, and you'll have the opportunity to shape the future of healthcare delivery.
- ** Professional Growth**: Access to ongoing training and development opportunities, mentorship, and regular performance evaluations to support your career advancement.
- Ownership and Remuneration: Take ownership of your projects and initiatives, and receive strong rewards for performance.