Join to apply for the Service Advisor Robina QLD role at Frizelle Sunshine Automotive
2 days ago Be among the first 25 applicants
Join to apply for the Service Advisor Robina QLD role at Frizelle Sunshine Automotive
What The Role Entails
* Providing the ultimate customer service experience to our clients face to face
* Building and maintaining positive customer and employee relationships
* Maintaining regular contact with our customers to provide updates
* Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
* Handling customer concerns and complaints with prompt solution based outcomes
* Eagerness to learn and grow, while being humble when mistakes are made
* Offering accurate estimates for customers requiring additional work or repairs
* Being a champion of objections – There is always a positive outcome
* Ongoing training and development. If you have the desire to grow we will get you there
What We Are Looking For
* Proven experience as a Service Advisor highly desired, or experience in Banking, Real Estate or customer facing roles
* Excellent customer service with well-developed verbal and written communication skills
* A proactive person who presents professionally
* Experience in a department where KPIs are used
* Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
* Ability to sell additional work as required
* Someone who can work autonomously but thrives when part of a team. Culture is important to us
* Someone who loves a challenge and has a strong focus in customer experiences
* Love a fast paced, yet fun environment
Benefits Of Joining Us
* Embrace development and mentoring from your team, fostering personal and professional growth
* Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
* Exclusive discounts on vehicles, parts and servicing
* Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
* Lifestyle discounts, including Gym memberships and retail discounts
* Paid parental leave to support you and your family
Employment type
* Full-time
Seniority level
* Not Applicable
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