Overview
A great lifestyle in a treasured environment, this is life at PSC!
The opportunity
We are in the midst of implementing our Digital Roadmap Strategy across PSC, recently successfully migrating to Microsoft 365 at the end of 2025. We're now seeking an experienced ICT Service Desk Team Leader to join our team on a permanent basis, assisting our team as they continue to undergo a rapid transformation across our technology space.
As ICT Service Desk Team Leader, you will play a vital role in administering Council's Information & Communication Technology infrastructure systems and services, through the ITIL Service Operation phase, and in providing ongoing specialist technical advice and analysis.
Within your team, you will support and mentor an ICT Support Officer Level 1 and two Senior ICT Support Officers, ensuring service levels are executed to a high standard across the organisation, supporting our internal stakeholders through their ICT needs.
* This is a permanent opportunity – working full-time 35 hours / week + access to a flexible working arrangement
* Base Salary Range: $93,424 to $109,907 pa based on 35 hours / week + 12% superannuation + $2,464 retention allowance
* You will be working from PSC Administration Building, Raymond Terrace
Some of the key responsibilities within this role are listed below; you can view the full list here – view the position description.
* Management of Council's ICT Infrastructure systems and services
* Incident and problem management
* Project Delivery, including Service Design and Transition
* Assist the ICT Operations Lead where required
We're all about putting the right people, in the right role! Here's what we're looking for:
* Proven experience in leading an ICT support function, including mentoring Level 1–2 staff and managing incident workflows within an ITIL-aligned environment.
* Demonstrated expertise in Microsoft 365 administration including Exchange Online, SharePoint, Teams, Entra ID and Intune endpoint management.
* Advanced troubleshooting skills across Windows desktop, server environments and common networking protocols
Benefits and culture
* Work/Life balance with generous leave entitlements, flexible work options and leave in lieu
* Long service leave when you've been with us for just over 5 years
* Health & Wellbeing leave to recharge when you need it
* Industry leading Paid Parental Leave accessible for all employees – 14 weeks within 2 years of birth/adoption/long-term foster care
* PSCare Day available to all employees in addition to regular leave entitlements
* Confidential support (including mental health) through our employee assistance program
* Award winning health and wellbeing program PSCare, Workers Health Initiative with access to gyms and discounted health insurance
* Free parking on site and access to a local shopping centre
* Coffee and food to keep you sustained at our on-site café
* And lots more...
Ready to apply? Here's what you need to know
Applications Close: Midnight, Sunday, 15 February 2026
Contact: Amy Reynolds, Chief Technical Officer, on (02) 4988 0515
For information on our recruitment process, and what we look for in an application, please visit our Careers page on our website for 'How to Apply'.
To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions based on the criteria listed in the Position Description and our organisation Values.
We're a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
We've partnered with the Veterans Employment Program to support veterans finding suitable, sustainable and meaningful employment.
Port Stephens Council adheres to the principles of a child safe organisation and supports children and young people having safe and welcoming experiences in our community, accessing our facilities and in our care.
We acknowledge the Worimi as the original Custodians and inhabitants of Port Stephens. May we walk the road to tomorrow with mutual respect and admiration as we care for the land and waterways together.
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