Job Opportunity:
We are seeking a skilled professional to join our team as a Case Manager. In this role, you will be responsible for managing complex claims with confidence and precision.
Job Description
Primary Responsibilities:
* Champion customer outcomes through assertive case management
* Build and maintain strong relationships with customers by guiding and assist them through their recovery
* Maintain good client relationships with stakeholders and provide clear and timely communication
* Own the end-to-end claims process with the guidance of your leaders
* Identify and act on clinical information to develop effective strategies guided by legislative and compliance timeframes
* Operate independently while contributing to a high-performance team culture
About the Role:
This is an excellent opportunity for a motivated and organized individual to take charge of managing complex claims. You will work closely with customers, stakeholders, and your team to deliver exceptional results.
Required Skills and Qualifications
Key Skills:
* Analytical Thinking
* Case Management
* Claims Settlement
* Communication
* Critical Thinking
* Customer Service
* Data Privacy
* Disability Claims
* Intentional Collaboration
* Managing Performance
* Negotiation
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* Sound Judgment
* Stakeholder Management
Benefits
Why Join Our Team?
We offer a range of benefits to support your personal and professional growth. These include:
* 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
* Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
* 18 weeks' gender-equal flexible leave for all new parents, including paid super
* The ability to maximise retirement savings through voluntary super contributions and company matching
* Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
* Additional leave and support through QBE's Family Domestic Violence First Responder Network
* Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Join Our Community
We value diversity and inclusion in our workplace. If you have any accessibility requirements or would like to connect with one of our networks, please let us know.
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