The Manager - Membership Services & Office Operations is a key leadership role responsible for the effective management of our membership systems and general office operations. You will be the central point of contact for clubs and members for all membership matters, ensuring high levels of responsiveness, service delivery, and operational efficiency.This is a hands-on and diverse role requiring strong attention to detail, a proactive approach, and the ability to manage a range of competing priorities. The position also plays a vital role in supporting the broader team and Board through reporting, office coordination, and systems administration.Key ResponsibilitiesMembership ServicesManage the day-to-day membership function across a base of 600+ clubs and 45,000 membersProcess and administer player transfer requests, approvals, and fee paymentsManage interstate transfers, pennant declarations and membership applicationsOversee the back-end management of the BowlsLink membership CRM, including troubleshooting and support for individual membersPrepare regular and ad-hoc membership reports for the Executive and BoardLiaise with clubs regarding affiliation payments and support club complianceHandle reimbursements for clubs, individual members, staff, and Board membersAssist team members during peak periods, such as major events or seasonal administration cyclesSupport the Board with member eligibility and official representation enquiriesOffice OperationsSupervise one direct report responsible for reception and general administrative supportOversee day-to-day office operations including facilities maintenance, office supplies, and fulfilment of membership and merchandise ordersCoordinate accommodation and travel bookings for staff, Board, and committeesAct as the first point of contact for IT, printing, and office phone system issuesManage fire safety and first aid protocols and ensure compliance with workplace safety standardsAssist with the ongoing maintenance and improvement of office technology, including support with the transition to cloud-based systemsCoordinate incoming and outgoing mail, postage, and deliveriesMonitor shared inboxes and ensure high levels of responsiveness across membership and general enquiriesKey Selection CriteriaProven experience in membership administration or a customer/member-focused operations roleExcellent written and verbal communication skills with a high attention to detailStrong organisational and time management skills with the ability to prioritise effectivelyConfident in managing systems and databases (experience with CRMs highly regarded, especially BowlsLink or similar platforms)Demonstrated ability to manage sensitive or complex member issues with professionalismExperience supervising staff and supporting a collaborative team environmentCompetency with Microsoft Office Suite, cloud-based systems, and general IT troubleshootingExperience in a not-for-profit, member-based or sporting organisation is desirableWhy Join Us?This is a unique opportunity to be part of a values-driven organisation in a dynamic and highly visible role. You’ll work with a passionate team committed to the growth of our sport and the success of our member clubs. We offer flexible working arrangements, professional development support, and the chance to make a real impact.
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