Overview
Join to apply for the
Concierge Supervisor InterContinental Sydney
role at
IHG Hotels & Resorts
. InterContinental Sydney is a 5-star luxury hotel located in the Treasury Building (1851) in Circular Quay, offering 509 guest rooms, a Club InterContinental lounge, and vibrant dining venues. We are seeking a
Concierge Supervisor
to join our world-class team and lead with passion, grace, and professionalism. You will oversee the daily operations of the Concierge desk, ensuring guests receive unmatched service from arrival to departure, support and guide the Concierge and Bell team, facilitate VIP arrangements, and act as a key point of contact for guest requests to tailor seamless and unforgettable experiences.
Key Responsibilities
Supervise and support the Concierge & Bell team to deliver outstanding guest service at all times
Coordinate personalized services including restaurant reservations, transportation, sightseeing tours, and special guest requests
Ensure all VIPs and repeat guests receive bespoke service in line with brand standards
Maintain strong local knowledge and partnerships to provide the best recommendations to guests
Handle guest complaints and feedback with professionalism and urgency
Train and mentor new concierge and bell team members
Maintain the smooth flow of communication between Front Office, Guest Relations, Food and Beverage and other departments
Uphold the hotel's standards of service, appearance, and etiquette at all times
About You
Minimum 2 years of experience in a 5-star hotel concierge or guest services role; prior supervisory experience is an asset
Impeccable communication and interpersonal skills
Fluent in English; additional languages highly desirable
Exceptional knowledge of local attractions, dining, and entertainment
Ability to lead and motivate a team in a quick-paced luxury environment
Flexibility to work shifts, including evenings, weekends, and public holidays
Immaculate personal presentation and the highest level of personal grooming
Full NSW Drivers License
Must have full Australian working rights
Join Us
Designer Uniformed complimentary dry-cleaned
Complimentary meal on shift with regular colleague appreciation lunch & dinner events
Paid birthday leave
Enhanced parental leave program
Proactive paid wellness and mental health days
Colleague discounts across IHG Hotels for accommodation, food and beverage
Extensive colleague discounts platform for brands and retailers
We are proud to be InterContinental Sydney and IHG and invite you to apply to join our team.
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📌 Concierge Supervisor Intercontinental Sydney
🏢 IHG Hotels & Resorts
📍 Sydney