Join Ventia as a Cleaning & Guest Services Manager
Ventia is a long-standing partner of the Department of Defence, providing integrated Defence infrastructure and asset management support services. As part of our Defence Base Services contract, Ventia has proudly delivered essential services across military bases nationwide for a decade.
Safety Commitment
You are a safety-focused leader who drives accountability and continuous improvement. You coach and empower teams to deliver operational excellence, embedding safety as a core value in every aspect of work.
What’s On Offer
- Ventia has been awarded a 6-year Defence Base Services contract with an opportunity for further extension
- Ventia is recognized as a Veteran Employer of Choice by the Australian Government’s Department of Veterans’ Affairs
- Safety First - At Ventia, we believe that every job should be done right, and that everyone should go home safely at the end of each day
- Uniform/PPE supplied
- Access to a variety of health and wellbeing initiatives, including discounted health insurance and our employee assistance program
- Access to Ventia’s amazing discounts at over 450 retailers across Australia, including major retail brands
About The Role
Ventia is seeking a dedicated and experienced Cleaning & Guest Services Manager to lead our cleaning operations.
Key Responsibilities Include
- Coordinate the development and implementation of guest and cleaning service strategies and action plans that continue operational excellence
- Manage cleaning supplies and equipment for the team
- Provide leadership and technical support to Supervisors and Managers on matters relating to operations and people management
- Respond to client enquiries, handle questions or complaints quickly and professionally
- Handle budgeting and ensure the team runs efficiently
- Ensure compliance with health and safety standards
- Regular reporting on performance and operational efficiency
- Work closely with the Training Coordinator to develop and empower your team
- Employee rostering ensuring service requirements are achieved and operational planned variances are met
About You
- 3+ years’ experience in a managerial role in cleaning or a similar field
- A diploma or degree in facilities management, Hospitality Management, business administration, or a related field (advantageous)
- Certification in cleaning management or a related discipline (advantageous)
- Robust understanding of health and safety regulations related to accommodation and cleaning
- You are a safety-focused leader who drives accountability and continuous improvement
- Excellent communication and leadership skills
- A proactive approach to problem-solving and continuous improvement
- Must be eligible to hold a Defence Security Clearance
About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities.
Diversity
Ventia is enriched by the diverse experiences, talents, and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds.
Ventia is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans, and people with disabilities.
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📌 Cleaning & Guest Services Manager
🏢 Ventia
📍 City of Wodonga