Overview
Entry Level Customer Service Agent - Government Client
Are you looking for a meaningful Government role helping everyday Aussies?
We are currently looking for customer-centric, Australian Citizens to join our vibrant and energetic team. At TSA, we are customer-inspired and value your contribution. Here are some of the perks our team enjoys:
Why You'll Love Working with Us
* Represent Services Australia in our Tier 1 Digital Support team.
* Supportive Team Environment: regular social gatherings and collaboration with managers and senior team members dedicated to helping you succeed and progress.
* Helping Customers: use self-service portals to help customers find the information they need.
* Fantastic Benefits: yearly retention bonuses, awards, prizes, and discounts on health insurance, and more.
* Career Growth: ongoing professional development, career progression, and fully paid comprehensive training to set you up for success.
* Roster: rotating hours between 7am – 7pm, Monday to Saturday.
Once you have applied, you will complete an online activity which can be done through your phone or computer, then a Recruiter will be in touch to discuss the full-time roles available at TSA.
If you have previous customer service or sales experience, love technology, and want to join an industry leader, you could be the person we are looking for.
What You'll Be Doing
Handling a mix of inbound and outbound calls, helping customers with their inquiries.
Use effective communication skills to build rapport and provide engaging customer experiences.
Be flexible with hours to ensure we're available when our customers need us.
What Makes You Perfect for This Role
* Must be based in Perth.
* Must be an Australian Citizen
* Ability to work full-time in-office at our Troode Street location
* Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
* Strong computer literacy and multi-tasking abilities.
* Self-motivation and a desire to push yourself to new heights.
* Openness to learning new skills, implementing them, and celebrating successes.
* Resilience and the ability to perform at your best.
* A solution-oriented mindset, always ready to solve problems.
At TSA Group - Australia, we love diversity and welcome applications from all qualified candidates. This opportunity is exclusively for Australian citizens. If you meet this criterion and are over 18, we'd love to hear from you! Apply now and start an exciting journey with us!
Why You'll Love Working with Us
#TSAWays: Join a unique culture that's all about growth, recognition, and fun!
Career Growth: Climb the ladder with opportunities for internal progression.
Great Training: Enjoy full training with ongoing coaching and development.
Recognition: We celebrate our people with vibrant and rewarding programs.
Supportive Team: Be part of a fun, friendly, and supportive team.
Flexible Schedule: Experience a healthy work environment with a flexible schedule.
TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognize and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organization.
If you are an Indigenous candidate and would like support with your application, please contact *********@tsagroup.com.au for assistance.
Join Us
Check out the links below or press the apply button and we'll show you everything.
Website: TSA Group
Instagram: tsa_group_
LinkedIn: TSA Group Australia
Safety notice: Stay vigilant against fraudulent job offers. We never ask for financial details during recruitment and legitimate communications will come from official TSA Group email addresses (e.g. @tsagroup.com.au). If you receive a suspicious job offer, do not respond and report it to *********@tsagroup.com.au.
Be careful – don't provide bank or credit card details when applying for jobs. Do not transfer money or complete suspicious online surveys. If you see something suspicious, report this job ad.
Note: Some sections originally referring to job portals (e.g., sign-in prompts) have been removed to focus on the role and candidates.
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