A cultural heritage organisation is seeking a Senior Service Desk Analyst to maintain effective communication with stakeholders and provide continuous service improvement. The role involves training service desk staff, resolving technical issues, and ensuring the smooth operation of IT services. Ideal candidates should have strong analytical skills and familiarity with ITIL and Microsoft 365. This position requires collaboration across teams to achieve organizational goals, and applicants must be Australian citizens. A flexible work location is necessary and candidates will need to pass a pre-employment check.
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