Our Mission
We empower people in over 200 countries by powering economies. Our goal is to build a sustainable environment where everyone can thrive.
About the Role
You will play a key part in our team as an Implementation Specialist, overseeing client onboarding and expanding existing portfolios. You will configure solutions to meet business needs and ensure a seamless transition from implementation to production processing.
This role involves close collaboration with Technical Account Management, Business Operations, and other internal teams to deliver exceptional customer experiences.
The position is based in Saint Leonards, Australia.
Key Responsibilities:
* Oversight of the entire implementation process for both new and existing clients, from initiation to go-live.
* Management of customer processing implementation projects related to electronic payments, adhering to global project coordination methodologies.
* Assessment of client requirements and customization of solutions to meet their needs.
* Execution of end-to-end customer projects while maintaining high-quality standards.
* Comprehensive training and support during both onboarding and post-implementation phases.
* Closely working with internal teams to ensure timely delivery and issue resolution.
* Documentation of processes, configurations, and best practices for future reference.
* Tracking of project timelines and management of any risks or delays effectively.
* Fostering and maintaining strong client relationships to ensure satisfaction and ongoing success.
* Preparedness to work outside regular office hours as needed for project demands.
Required Skills & Qualifications:
1. Bachelor's degree in Information Technology or a related field.
2. 2-3 years of experience in card configuration implementation, onboarding, or project management.
3. Strong problem-solving skills and keen attention to detail.
4. Excellent communication and interpersonal skills.
5. Able to manage multiple customer processing implementation projects simultaneously.
6. Proficiency in MS Office and Project.
7. Knowledge of payment transaction processing and industry business principles.
8. Strong collaboration skills, capable of working with cross-functional teams as an individual contributor or team player.
9. Understanding of APIs, Linux OS, shell scripts, and SQL is desirable.
Security Responsibility:
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization, and it is expected that every person working for or on behalf of Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices.
* Ensure the confidentiality and integrity of the information being accessed.
* Report any suspected information security violation or breach.
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.