Fred.
Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years.
With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch.
Join us and be part of a proud heritage that is all about making lasting memories for our guests.
To strengthen our Reservations team over the busy festive period, we are recruiting for Temporary Cruise Sales Consultants in our Ipswich Head Office.
This is for an immediate start and will last for approximately two months.
During this time, you will be fully supported by our Learning & Development team, who will ensure you have the knowledge and confidence needed to assist our guests effectively.
There is also the opportunity to earn commission in addition to your salary.
The working hours for this role are Monday to Friday (12pm to 7pm) plus either Saturday (9am to 5pm) or Sunday (10am to 4pm) on a rota basis.
We welcome applications from candidates with varying availability across these days.
The day-to-day duties for this role include:
Handling customer enquiries and reservations in a polite and professional manner.Building and maintaining your own knowledge library on rates, prices and terms of business.Effectively promoting all relevant Fred.
Olsen products to customers.Confirming bookings and upselling all relevant products.Selling the Fred.
Olsen products and brand to customers.
We are looking for individuals who:
Are personable with excellent communication skills and a polite, engaging telephone manner.Can build positive relationships with our customers.Are educated to GCSE-level or equivalent, with a C or 4 in Maths and English.Possess a positive attitude and are keen to learn our destinations.Are organised and able to manage tasks to meet deadlines.Can start immediately and are available until mid-February.
Fred.
Olsen Cruise Lines offer a wide range of benefits including BUPA medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our Boost Benefits scheme.
Attached to this advert you will find a full job description and details of our Company benefits on offer.
Our Values:
We are caring - "We trust and care for each other, our guests and our environment"We are positive - "We live and share a positive attitude"We are real - "We are always ourselves and respect others"We are a team - "We are more than a team; we are a family"
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
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