About The Role
The Intake Administration Officer will be a valued member of the Support Services Administration Team. The primary function is to provide telephone intake and screening for newly referred clients accessing allied health and community services. The officer works closely with clinical staff and the Intake and Single Point of Entry Team Leader to effectively engage, screen, determine the referral priority and provide timely client access to the appropriate services.
Key Responsibilities
The Intake Administration Officer's core duties include:
* Processing telephone intake and screening of newly referred clients.
* Engaging and screening clients while determining referral priorities.
* Coordinating timely access to suitable allied health and community services.
* Collaborating with clinical staff and the Intake and Single Point of Entry Team Leader to support efficient service delivery.
Qualifications
* Demonstrated and maintained highly developed keyboard and computer skills in Microsoft Word, Excel, Outlook and experience using patient administration systems.
* Ability to provide a positive, empathetic and professional attitude in processing referrals while managing client expectations.
* Ability to adapt to change and commitment to quality improvement, exploring new ways of working in line with developments in technology, service delivery and funding requirements.
* Demonstrated ability to prioritise a busy workload and ensure deadlines are met.
Employment Details
Employment Type: Fixed Term part time opportunity.
Salary: Competitive salary plus generous salary packaging options.
Working Environment: Dynamic work environment and collaborative team culture.
Professional Development: Comprehensive learning and growth opportunities.
Equal Employment Opportunity and Other Requirements
AWH prioritises Equal Employment Opportunity, Ethical Practice, and embraces Cultural Diversity and Social Inclusion. We welcome applications from Aboriginal and Torres Strait Islanders. Please note that appointments are contingent on satisfactory pre‐employment checks including Criminal Record check and working with Children checks. All healthcare workers must be fully vaccinated or hold an approved medical contraindication certificate. Successful candidates will need to provide documentation of their COVID‐19 and flu vaccination status.
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