What you'll do
* Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.
* Take responsibility for store and department's strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimise results, profits, and stock levels.
* Manage team planning, scheduling, and ensure seamless opening and closing routines.
* Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
* Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
* Represent yourself and the brand positively during all customer interactions.
Who you'll work with
The store team and wider Area Team where you will collaborate across stores and support customers in creating a welcoming environment.
Who you are
* Experience in retail management and operations.
* Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.
* Expertise in sales planning, analysis, and follow-up, using customer‐centric tools and reporting.
* Strong, confident leaders who inspire, coach, and develop their teams with integrity.
* Thriving in collaborative, dynamic environments, with a solution‐focused mindset.
* Motivated to create great customer experiences while promoting and selling our products.
* A keen interest in fashion trends, commerciality, and competitor insights to drive sales.
* Effective communicators, creative, and curious.
* Flexible, analytical, and achievement‐oriented, with the ability to manage statistics and work with numbers.
Benefits
* Receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other Stories.
* Access to Uprise, a digital wellbeing program that helps you monitor and improve your wellbeing through a user‐friendly app. You are also entitled to three free confidential sessions per year with experienced and licensed coaches or therapists at your choosing.
* Up to 26 weeks of company paid leave for eligible team members.
* Global opportunities: Join H&M and your career can take you anywhere. We offer an opportunity to be part of a team across the globe.
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