Overview
Job Req ID
Home Affairs-
Location
ACT
Employment Type
Ongoing (Permanent),Full-time
Classification
APS Level 5- $84,228.00 and $91,809.00 plus 15.4% super (part time pro-rata)
Contact Officer
Anita Osman -
Office Arrangements
Onsite - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.
Applications close
12/10/2025 at 11:59pm AEST (midnight) - Late applications will not be accepted.
About our opportunity
This process is being used to fill 2 immediate position/s.
Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA.
About our team
Chief Operating Officer Group|Enterprise Technology Services| ICT Service Management | ITSM Operations
The IT Service Management Branch is responsible for the overall user experience of the Department's ICT services.
The Department has approximately 20,000 desktop users, and our Branch manages a range of ICT Services and processes which allow the Department to meet its strategic and operational goals.
The Branch manages major service disruptions. We manage the systems and processes that provide users with ICT assets and system access. We manage ICT change management and the delivery of integrated scheduled ICT software releases. We also provide ICT support to VIP and Ministerial users in the Department.
The VIP and Ministerial team in the IT Service Management Branch is a Canberra-based Service Delivery area, delivering end user software and hardware, as well coordinating ICT services across the Department of Home Affairs and partner agencies to support our Portfolio\'s key executive staff. Staff in the VIP and Ministerial team are required to travel to locations across Canberra and occasionally interstate, and participate in an on-call roster.
Please visit our website for more information about the Department of Home Affairs or Australian Border Force.
Our ideal candidate
We\'re looking for team players who have excellent communication and customer service skills.
You will have experience in an ICT support environment, responding to and resolving ICT enquiries and requests from a range of stakeholders. You will be able to work independently, delivering high quality advice and client services in ICT matters.
You will be able to manage your work to adapt to changing priorities, while managing expectations and meeting the needs of stakeholders.
You will have a current driver\'s licence, access to transport and the ability to participate in an on-call roster and be able to work outside of standard working hours when required.
Duties and responsibilities
- On a daily basis you will interact with stakeholders at all levels, including senior staff from across the Portfolio, including the Ministers office.
- You will troubleshoot hardware and software issues and install and maintain ICT hardware and peripherals for our VIP clients. You will provide face-to-face user support and training.
- You will participate in planning, scheduling and coordinating service delivery activities.
- You will be an active participant in the development of a high-quality customer focussed team.
Additional information
- Current Drivers Licence and access to transport. Ability to work out of hours and participate in an on-call roster
How to apply
Submit your application and CV through the Home Affairs recruitment system (ourPeople) before the closing date on 12/10/2025 at 11:59pm (midnight) AEDT – Late applications will not be accepted.
As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:
- How your skills, knowledge, and experience will be relevant to this role
- Why you are interested in the role and what you can offer us
- Any specific examples or achievements that demonstrate your ability to perform the role
Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – in the document footer.
Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.
Eligibility
To be eligible for the position you must be an Australian Citizen.
The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:
- ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
- Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.
Diversity and inclusion
The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: RecruitAbility.
Technical assistance
For technical enquiries please call or email for assistance:
- Email:
- Phone: (within Australia) or +61 (outside of Australia)
Please include any applicable screen captures, a response will be provided during business hours.
Notes
The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation perks and flexible working conditions appropriate to the level of the position. The Australian Public Service EVP highlights the top reasons our employees enjoy working in the APS.
The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.
Information about employment and advice on how to apply for vacancies can be obtained from the Department\'s website at homeaffairs.gov.au/about-us/careers.
Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation, proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.
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📌 ICT VIP and Ministerial Support Coordinator
🏢 Department of Home Affairs
📍 Townsville