About the Role
As an Assistant Store Manager, you will play a pivotal part in driving business success by leading and motivating your team to deliver exceptional results. This role requires strong leadership skills, the ability to build and retain top talent, and a passion for operational excellence.
Main Responsibilities
* Reinforce the customer-centric nature of our brand by providing an outstanding people experience.
* Lead the store team to achieve performance objectives, focusing on sales, people, audit and compliance, visual merchandising, wages, and safety.
* Contribute to all aspects of store operations, including managing and leading the store team, ensuring stores are open and ready for trade, and managing stock movement to reduce shrinkage and optimize sales.
* Work closely with the Store Manager to manage wages and achieve profitability and operational efficiencies.
* Analyze and interpret store sales conversion and customer engagement measures.
* Demonstrate effective leadership, ensuring that all store team members receive the required feedback, support, and training.
* Support the Store Manager with recruiting and retaining strong talent.
* Understand Workplace Health and Safety regulations and ensure the workplace is a safe environment for everyone.
Requirements and Qualifications
* Experience in a customer-service based management role, preferably in a fast-paced retail or hospitality environment.
* Demonstrated ability to drive sales and operations to meet targets and metrics.
* Strong communication and team management skills.
* An energetic and enthusiastic approach to store operations.
Benefits
* 40% team member discount for you, your friends, and family.
* We offer exclusive discounts on products and memberships, including:
o Access to a free Employee Assistance Program.
o 15% discount on Goodlife and Fitness First Gyms memberships.
o Discounts on Studio Pilates and City Cave.
o Complimentary consultations with Westpac.
o 7% discount on Medibank private health insurance.
o Up to 15% off at Strike Bowling & Holey Moley.
* In-store competitions and sales incentives.
* Gift cards for major milestones and yearly anniversary certificates.
* A monthly day off (4-day week once a month).
* Bonuses based on sales and customer service levels.
* Endless succession pathways to different roles within Stores, Head Office, or Distribution Centre.
About Us
We value diversity and strive to create an inclusive environment where everyone feels respected, celebrated, and empowered. We believe in treating everyone with dignity and respect.