Overview
Join to apply for the Retail Consultant | Sales and service role at RACV.
Join our Member Engagement team as an enthusiastic Retail Consultant who has the desire to exceed customer expectations. With strong interpersonal skills you will be proactive in establishing and maintaining relationships with our members.
What you will be doing
- Permanent full-time role – commencing Wednesday, the 5th of November.
- 6-week fixed shift roster – Monday to Friday including a balanced rotation of Saturday shifts. No Public Holiday work!
- Fully paid & supported training program – 7 weeks, Monday to Friday with an opportunity to spend 2-3 days at our Noble Park HQ.
- Drive sales – by focusing on members’ needs and providing immediate and effective solutions with our range of products and services.
- Champion personalised conversations – by providing exceptional service experiences that deliver on our brand promise.
What we’re looking for
Our values are designed to shape and reinforce our desired ways of working. Therefore, we are looking for talented individuals who want to shine in a role where their personality is welcomed and who are driven to shape their career with us. We will provide growth opportunities opportunities, and regular learning and development to broaden your knowledge and keep every day interesting.
The successful applicant will demonstrate
- Face to face customer service experience
- Over the phone customer service experience
- Prior experience achieving sales targets & KPI’s (highly regarded but not essential)
- Self-driven and motivated to succeed
- Proficient in navigating through multiple systems
- Enthusiastic, resilient, and committed to providing a positive member experience
- Individuals that work well in a team environment
What we provide
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
- Great discounts on insurance and accommodation at all RACV resorts
- Free Basic Emergency Roadside Assistance
- The ability to support your community with matched giving programs, volunteer days and team fundraising
If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
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📌 Retail Consultant | Sales and service
🏢 RACV
📍 Melbourne