Join to apply for the Senior Customer Service Specialist role at Great Southern Bank.
As our highly valued Senior Customer Service Specialist based in Capalaba, you'll be the first point of contact for our customers in branch, helping them by understanding their needs and providing information about our range of simple, straightforward, and clever products and services.
You'll make an impact by:
1. You'll meet and greet our customers when they come into the branch, and quickly ascertain the reason for their visit.
2. You'll initiate conversations about customers' lives and goals, genuinely listening to them, and identifying opportunities to meet their needs and expand their product portfolio.
3. You take accountability to deliver results and contribute to your branch achieving all targets and service level agreements. You proactively seek feedback and opportunities to learn and grow, and you know the importance of your contribution to helping all Australians own their own home.
4. You will assist customers with their home ownership goals such as home lending enquiries and applications, with the basic requirements needed to achieve this now or help plan for the future.
To succeed in this role, you will have:
* Minimum of 2 years' experience in a customer service role
* Minimum 2 years' sales experience required
* Experience in the Financial Services sector is desirable
We're owned by our customers right here in Australia, so our success benefits everyday people and families.
Why work at Great Southern Bank?
* Investing in your development and wellbeing, offering study leave, a day for you, and professional wellbeing coaching.
* Benefits that support your wellbeing so you can thrive at work and at home, including access to our wellbeing centre.
* Helping you achieve your financial goals with discounts on a wide range of products and services such as savings and transaction accounts, insurance, home loans, and more.
Imagine working for a bank that truly helps people. You can.
Questions? Please contact our Talent and Experience Partner, Danielle Moore - danielle.moore@gsb.com.au
At Great Southern Bank, we're committed to building an inclusive and diverse workplace where people feel a sense of belonging, valued, connected, and respected. We support flexible ways of working, collaboration, and equitable decision-making to empower our people to be at their best every day.
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