Overview
Unlock potential with Fujitsu—fuelling innovation. We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. This role is a career prospect to join a global leader.
Onsite Technician (East Sale, Victoria) — AGSVA Security Clearance required. This role is based on-site in East Sale, Victoria; remote work is not available, and the incumbent will be on-site five days per week.
Responsibilities
- Design, deploy, and manage scalable and secure cloud infrastructure using Azure services.
- Support desktop, infrastructure and services across multiple technology streams including hardware, OS, software, networks, servers, print, etc.
- Respond to, resolve incidents and service requests within agreed SLAs; follow Fujitsu breach reporting process for any failed SLAs.
- Asset refresh, relocation, deployment and decommissioning while maintaining data integrity within the CMDB.
- Maintain and perform housekeeping of customers’ physical infrastructure including desktop equipment, peripherals, telephony, print devices, and audio/visual conferencing equipment.
- Manage customer expectations by providing timely updates on case progress and notifying of delays.
- Log all customer interactions and activities in the appropriate ITSM tool and escalate operational issues promptly.
- Record and submit timesheets and project efforts accurately and on time; complete required training on schedule.
- Adhere to WHS practices and policies as set out by Fujitsu and the customer.
- Carry out additional work as assigned by the Team Lead or Fujitsu management.
Requirements and Experience
- AGSVA Security Clearance essential.
- 7 months to 1+ year minimum experience supporting End User Devices at Level 1+ (remote support acceptable).
- Level 1 and Level 2 technical knowledge of hardware and peripherals (laptops, notebooks, workstations, printers, audiovisual equipment; BYOD and mobility).
- Level 1 and Level 2 knowledge of desktop & software applications (Windows 7–10, Office 2007–365, antivirus, general SMB support).
- Basic understanding of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging. Familiarity with IT infra and network equipment (routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, and Hyper-Converged Infrastructures).
- Strong verbal and written communication; professional customer service skills.
- Ability to work well in a team and build partnerships; can-do attitude.
Why Fujitsu?
We value diversity, equity and inclusion and offer tailored career paths across our global organization to support your growth. We have a long-standing commitment to inclusive practices and recognised workplace equality programs.
Important Notices
For security-cleared roles, candidates must be Australian citizens and hold an Australian Federal Government Security Clearance. This role may involve access to controlled technology and compliance with export controls. Applications from non-citizens or certain nationalities may be restricted. See our recruitment notices for more details on eligibility.
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📌 On-site Technician - East Sale
🏢 Fujitsu
📍 Sale