A Little Lacey is a family-owned Australian brand creating beautiful special-occasion outfits for babies, girls and tweens. We're a hands-on, fast-moving team in Coolum Beach focused on thoughtful customer care, quality products and a seamless online experience.
The Role
We're looking for a proactive, detail-oriented eCommerce & Product Coordinator to be the engine behind our Shopify site. You'll coordinate content, functionality and product presentation, support customers with kind, timely service, and help launch new products from images and specs through to going live. During busy times, you're happy to jump in and assist with order packing.
Customer Service
* Provide warm, timely support via email and socials
* Communicate clearly, solve problems and follow through to resolution
* Maintain FAQs and help content to reduce repeat enquiries
* Collaborate daily with warehouse, marketing and customer care. Happily assist with order packing during staff away and sale periods.
eCommerce (Shopify)
* Maintain and optimise the Shopify storefront: content, collections, navigation and on-site search
* Implement updates and basic integrations that improve usability and conversion
* Audit pages regularly to fix errors and apply best-practice merchandising
* Build and schedule Klaviyo campaigns and maintain flows, utilising audience segments and simple A/B tests
* Use Google Sheets/Excel and platform analytics to monitor performance and recommend practical improvements to drive conversion and retention
Product Coordination
* Create and maintain accurate product data, source, edit and upload images; ensure consistency across listings
* Coordinate new product launches and seasonal collections end-to-end
* Work closely with our warehouse, content and suppliers to ensure accuracy and timely publication
Skills and Experience
* Minimum 1-2+ years in eCommerce with Shopify, Klaviyo (and Google Analytics (or similar) a bonus)
* 2+ years' experience in customer service, retail or eCommerce
* Canva proficiency is required; photo editing skills a bonus
* Strong computer skills and quick to learn new tools and tech.
* Skilled user of AI tools is essential for workflow optimisation
* Excellent communication, meticulous attention to detail and procedural accuracy are extremely important.
* Analytical mindset with the ability to interpret data and drive decisions
* Flexible, resilient and comfortable working both autonomously and in a small team
* Australian work authorisation is required for this position
Nice to have
* Graphic design fundamentals and an eye for layout, typography and imagery
* SEO basics, GA4 familiarity, Shopify Liquid basics and common Shopify apps
* Notion experience
Why Join Us
* Hands-on role with real impact across the business, gain experience in eCommerce product management, advertising, content creation and customer experience tools.
* Supportive, collaborative team with genuine career growth potential
How to apply
Apply on Seek with your resume and a short cover noteincluding practical experience of the above criteria.