Job Title:
IT Systems Professional
-----------------------------------
Overview
This position plays a vital role in ensuring seamless technology experience within the office environment.
Key Responsibilities
1. Hardware & Infrastructure Management:
o Set up, configure, and maintain desktops, laptops, network devices, and peripherals.
o Oversee equipment procurement, allocation, and inventory management, ensuring accurate asset registers.
o Coordinate with office space management for optimal workstation layouts and maintain podcast room audio/video equipment.
2. Systems & Software Support:
o Troubleshoot and resolve IT support tickets related to operating systems (Windows, macOS), office productivity applications, and security patches.
o Assist with Google Workspace and Microsoft 365 administration, including email, file storage, and collaboration tools.
3. User Setup, Training & Onboarding:
o Conduct onboarding sessions for new staff, including account creation, device setup, and security briefings.
o Provide ongoing user training on internal systems, telephony platforms, and productivity tools to enhance team efficiency.
4. Tool & Platform Integration:
o Integrate telephony systems (e.g., RingCentral, Aircall), scheduling solutions (Calendly, Acuity), and CRM platforms (e.g., Zoho).
o Implement and manage AI-driven tools (e.g., Avoma, Fireflies.ai) and integrate systems using platforms like Make.com, Zapier, and GoHighLevel.
o Test, evaluate, and deploy new tools, ensuring seamless integration into existing workflows.
o Work closely with the offshore IT team to ensure standardized processes and system alignment.
o Collaborate with office administrators and facilities coordinators for resource planning and equipment procurement.
o Document procedures and maintain knowledge bases for internal stakeholders.
5. Project Management & Process Optimization:
o Participate in agile sprints and project task management to deliver IT initiatives on time.
o Identify areas for improvement in IT workflows and suggest enhancements to increase efficiency and reliability.
o Leverage basic web development skills (HTML/CSS/JS) when needed for minor website or portal adjustments.