Are you looking for a challenging and rewarding role that allows you to utilize your technical skills to make a real impact? We are seeking a skilled Service Desk Analyst to join our team and provide top-notch support to our users.
Job Overview
The Service Desk Analyst will be responsible for providing technical assistance to users, identifying and resolving technical issues, and performing routine maintenance tasks to ensure the smooth operation of our IT systems.
* Main Responsibilities:
* Respond to user requests for technical assistance
* Analyze and resolve technical issues in a timely and effective manner
* Collaborate with other teams to resolve complex technical issues
* Document and track user issues and resolutions
Requirements
To succeed in this role, you will need:
* Technical Skills:
* Experience with Microsoft Active Directory/Entra ID and ticket management systems
* Strong knowledge of ITIL Incident Management processes
* Ability to troubleshoot hardware and software problems
* Excellent communication and problem-solving skills
What We Offer
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a comprehensive benefits package, including health insurance and retirement savings plan.