**About the Role**:
Our client is a government department seeking multiple Service Desk Analysts to provide Level 2 - 3 support in the area of IT systems and infrastructure, and operational support across a geographically dispersed network.
**What your day will look like**:
- Record accurate, timely and meaningful data in relation to client follow ups, requests and communication.
- Provide on-call support after hours on a rostered basis
- Determine software and hardware requirements to provide solutions to problems.
- Install and configure software and hardware, and repair and replace peripheral equipment.
- Ensure all service support knowledgebase and artefacts, and policies and procedures are followed at all times to ensure consistency and compliance of service.
- Coordinate with team members and other support areas to provide resolution of issues, including the escalation of more complex issues to management and technical teams as required.
**Skills required**:
- Previous experience in an ICT Service Desk Environment
- Excellent communication and stakeholder engagement skills
- Knowledge and experience in the use of Microsoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix, ITIL and Remote Access platforms are highly desirable
**Eligibility**:
Work From Home Policy:
For more information contact Erin on 0262010106 or Ashleigh on 0262010109.