As a Customer Service Liaison, you will collaborate with colleagues to deliver exceptional customer experiences across various channels. Key responsibilities include:
Develop and maintain comprehensive knowledge of policies, procedures, and required services to handle customer interactions efficiently.
Deliver government services, such as licensing, registration, and other products, through multiple communication channels.
Assess customer needs and provide accurate information and direction to relevant service channels.
Navigate multiple systems and databases to support efficient service delivery.
Work collaboratively as an effective team member to achieve key performance targets and assist in meeting team objectives.