We are an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
As a Construction and Site Assessment (SAT) Technical Specialist, you will serve as the subject matter expert for end-to-end construction and SAT processes. You will lead change management, documentation, and training efforts for both internal and external stakeholders, ensuring process compliance and continuous improvement.
What We Offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Purchased annual leave scheme
Additional Telstra day off
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)
This role acts as the technical point of contact for issue resolution and system-related changes, including IDEAL and MITS. You will oversee auditing activities, verify handover documentation for ICF Dark Fibre, and drive successful rollout of new products. Maintaining and controlling all process documentation, you will play a critical role in ensuring operational excellence and system integrity across construction and SAT functions.
Key Responsibilities:
* Responsible for managing the construction and SAT end-to-end process including all change management, documentation and training (internal and external stakeholders)
* Drives continuous improvement and compliance to standards across the construction and SAT processes
* Provides technical/problem solving support and point of contact for fault/issue escalation
* Leads SAT/construction process for application changes I.e. IDEAL, MITS
* Leads all required auditing activities for Handover Documents, As-Builts etc
* Leads ICF Dark Fibre handover document verification activities
* Leads SAT/construction process for new product rollouts
* Maintains and controls all SAT/construction process documents
* Report on project deliverables against project plan, escalating unanticipated variations for approval.
* Manage project stakeholders by regular reporting and ensure that they are regularly informed of project progress to achieve business objectives.
* Ensure that the projects are professionally managed to align with internationally recognised standards for both external clients and internal business unit stakeholders.
Qualifications:
* In-depth knowledge of end-to-end construction and SAT processes, including field operations and technical standards.
* Ability to manage, maintain, and improve construction workflows, ensuring all documentation is accurate, up-to-date, and compliant.
* Skilled in leading process changes and system updates, with a focus on minimizing disruption and ensuring alignment with business goals.
* Acts as a key contact for issue escalation, providing effective resolution and technical support across construction and SAT functions.
* Experience in conducting audits of handover documents, As-Builts, and ICF Dark Fibre verification, ensuring adherence to standards.
* Ability to lead construction and SAT processes for new product launches, ensuring readiness and compliance.
* Strong project management skills, including stakeholder engagement, progress reporting, and alignment with recognized standards.
* Capable of translating technical processes into clear documentation and training materials for diverse audiences.
* Excellent interpersonal and written communication skills to work effectively with internal teams, external stakeholders, and delivery specialist.
If you are looking to take the next step in your career, we want to hear from you!
We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on or via the additional contact options found at