Job Title: Automotive Parts Specialist
Job Description:
We are seeking a highly motivated and organized individual to join our team as an Automotive Parts Specialist.
This is a pivotal role in our success, offering opportunities for growth and skill development in a dynamic environment.
* Assist the Fixed Operations Manager in managing the parts department, including inventory control, ordering, and receiving parts.
* Evaluate and maintain accurate processing of parts orders and deliveries.
* Maintain organized and efficient parts storage areas.
* Deliver exceptional customer service by assisting customers and technicians with parts inquiries and orders.
* Analyze and monitor department performance metrics, including inventory turnover and customer satisfaction.
* Develop and implement effective policies and procedures within the parts department.
* Foster growth in parts sales and cultivate new customer relationships.
* Address all customer inquiries promptly and efficiently.
* Collaborate with service and sales teams to ensure timely parts availability.
* Support staff training and development.
* Comply with safety regulations and company policies.
* Manage escalated customer issues, ensuring loyalty and satisfaction.
* Support the Fixed Operations Manager in achieving departmental goals.
Key Requirements:
* Proven experience in parts management or a related field, preferably in the automotive industry.
* Strong organizational and multitasking abilities.
* Excellent communication and customer service skills.
* Ability to lead and mentor a team.
* Proficiency in inventory management systems.
* A results-driven mindset with a focus on exceeding targets.
Benefits:
This role offers a challenging and rewarding opportunity to contribute to business growth while developing your skills in a supportive environment.
You will have the opportunity to work with a talented team and contribute to our organization's success.