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Do work that matters
At CommBank, we're on a mission to make banking delightful and human-centred. The Customer Experience Solutions squad is at the forefront of this mission, delivering outstanding user experiences for both our customers and our staff. You'll be part of the Customer Needs Crew within the Integrated Channels domain (Retail Bank).
Do work that matters
At CommBank, we're on a mission to make banking delightful and human-centred. The Customer Experience Solutions squad is at the forefront of this mission, delivering outstanding user experiences for both our customers and our staff. You'll be part of the Customer Needs Crew within the Integrated Channels domain (Retail Bank).
See yourself in our team
Are you excited by the opportunity to work at the intersection of physical services, customer experiences, and staff technology?
We're looking for an experienced Senior Product Designer to join our Experience Design Chapter for the CommBank Branch Concierge program of work.
You are someone who thrives working end-to-end — from discovery and service design to UI design and delivery — and will join our collaborative, customer-focused product team. You'll partner closely with Product Managers, Engineers, Business SMEs and Researchers in an agile environment to deeply understand customer needs, translate insights into elegant, scalable solutions, and drive outcomes that deliver real customer and business value. You'll balance strategic thinking with hands-on design execution, and you'll be a key voice in shaping the product and the broader customer experience.
Key Responsibilities
* Lead discovery work to uncover customer problems, validate opportunities, and inform product strategy through research, workshops, and co-design.
* Translate insights into concepts, user flows, wireframes, prototypes, and polished UI designs, ensuring solutions are both desirable for customers and feasible for engineering.
* Apply systems thinking and service design techniques to shape an offering that must anticipate the needs of customers in a physical service environment, and the staff who serve them.
* Collaborate closely with Product Managers and Engineers throughout the agile lifecycle — from problem framing and ideation to delivery and iteration.
* Champion customer-centricity and advocate for best-in-class user experience at every stage of the product development process.
* Contribute to product strategy and roadmap discussions by grounding decisions in customer insights, design thinking, and data.
* Facilitate and participate in design critiques, workshops, and agile ceremonies, providing and receiving actionable feedback to continuously improve outcomes.
* Contribute to evolving our design system for consistency, scalability, and efficiency.
* Measure and validate impact post-launch, using a mix of qualitative and quantitative insights to iterate and improve solutions.
What You'll Bring
* 5+ years of experience designing digital products end-to-end in cross-functional product teams.
* Proven ability to lead discovery and delivery activities with customers, product, and engineering stakeholders.
* Deep understanding of human-centred design methodologies and how to apply them pragmatically in a fast-paced agile environment.
* Strong collaboration and communication skills — you're as comfortable sketching ideas on a whiteboard with engineers as you are presenting strategic concepts to executives.
* Excellent interaction and UI design skills, with an eye for detail and craft.
* Experience designing for complex systems, services, or platforms, not just isolated features.
* Proficiency with modern design tools (e.g., Figma, Adobe Creative Suite) and a basic understanding of front-end technologies (HTML, CSS, components, design tokens).
* Comfortable navigating ambiguity and complexity, balancing customer needs with business goals.
* A portfolio that showcases end-to-end product design thinking, craft, and measurable impact.
Nice to Have
* Experience working in Financial Service, or another industry that combines physical and digital services
* Exposure to design systems management and contribution.
* Familiarity with metrics-driven product development (e.g., running experiments, A/B testing).
* Passion for mentoring others and uplifting the broader design craft in the organisation.
Why Join Us
* You'll work on products that genuinely impact people's lives.
* You'll be part of a highly collaborative, customer-first culture.
* You'll have ownership and autonomy to shape the product as a key member of a cross-functional team.
* We invest in your growth and career development through coaching, learning budgets, and design community support.
If you are looking to apply, please include a copy of your CV and link to your portfolio.
We look forward to hearing from you
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 15/05/2025
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Design, Art/Creative, and Information Technology
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