Attractive salary package!
Join a national company with dealerships across QLD, NSW, VIC
Enjoy access to our Staff benefits, including discounts on parts and servicing!
Join our energetic and rapidly growing team as an Outbound Call Centre Manager to lead our service department’s outbound team.
Position Overview:
In this critical role, you will oversee all outbound communication efforts related to service bookings, customer retention, recall campaigns, and workshop load optimisation. You will be responsible for driving revenue growth, increasing customer retention, and ensuring a consistently high level of customer engagement.
Key Responsibilities:
Recruit, train, coach and manage a team of outbound service booking agents
Develop and execute call campaigns for servicing appointments, recalls, and seasonal promotions
Coordinate outbound booking volumes with workshop capacity
Track and report daily/weekly outbound performance metrics
Ensure all customer interactions reflect the dealership’s values and brand standards
Requirements:
Strong leadership qualities with excellent communication and interpersonal skills
Intermediate level in Microsoft Office applications, including Word, Excel and Outlook
Ability to set goals and targets and organize a team
A thorough understanding of Business Development Centre operational practices and procedures
Knowledge of Service systems and procedures
Advantages:
Commitment to development and mentoring from your team!
Market-competitive salary and performance-based bonuses
Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
Exclusive discounts on vehicles, parts and servicing
Benefit from our Employee Assistance Program (EAP), providing support and resources
Paid parental leave to support you and your family
Join Penfold Motor Group, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 330 dedicated employees across multiple locations in Victoria, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.
📌 Outbound Call Centre Manager Doncaster
🏢 Penfold Motor Group
📍 Australia