Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information, and Monitoring systems.
A great opportunity awaits a customer-oriented engineer to join our team in Brisbane, responsible for servicing Queensland and Northern Territory. This role specializes within our Ultrasound and Diagnostic X-Ray portfolio. It is a critical customer-facing role with responsibilities including maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with regulations and policies.
Responsibilities include:
* Working collaboratively with the wider organization to provide exceptional service. Services include corrective & preventative maintenance, commissioning & installation of equipment, and software & hardware upgrades.
* Actively participating in the sales process and providing expert technical support throughout the entire customer relationship lifecycle (from pre-sales to post-sales support).
* Managing and supporting technical escalations through to resolution, ensuring all stakeholders are continually updated according to company processes.
* Providing best-in-class service with technical support, maintenance, and repairs, determining the most cost-effective solutions to minimize customer downtime.
* Maintaining a high level of knowledge through continual training and development, staying up-to-date with new technologies relevant to your focus area.
* The role is primarily located in Brisbane; however, work at alternative locations including inter and intrastate, such as Sydney, may be required.
* Willingness to work reasonable additional hours outside business hours, including on-call support, due to the critical nature of the equipment.
You will have:
* Previous experience in customer-facing service engineering roles. Familiarity with medical equipment like Ultrasound and Diagnostic X-Ray is desirable, but candidates from various industries are welcome.
* Currently hold a Restricted Electrical License.
* A degree or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defense Force specializing in Communications Electronics, RADAR, Instrumentation, or Avionics.
* Strong IT skills and the ability to work in a fast-paced environment.
* A full AU driver's license and Australian work rights.
Please note: Police checks will be required during onboarding.
About Philips
We are a health technology company committed to ensuring everyone has access to quality healthcare. We believe that every human matters and are dedicated to making a difference in people's lives.
Philips is an equal opportunity employer that values diversity and inclusion. We encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander, Māori, and Pacific Peoples. We support accessibility during the application process upon request.
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