Technical Support Officer Charlestown, NSW
With our head office in Charlestown NSW, we have an amazing opportunity for a Technical Support Officer to join our Information Technology department by servicing our staff, carers, and young people.
About Allambi Care
Allambi Care is a multi-disciplined and recognised leader in the human services field working across NSW and Victoria. We are committed to supporting our community’s most vulnerable people through tailored services and programs. With over 40 years’ experience, our ‘never give up’ approach ensures the needs of the people we care for are our first priority.
What We Can Offer You
- Mentorship in the IT sector
- Training and Development opportunities
- Full Time Employment
- Salary Packaging (Salary Sacrifice)
- 4 Weeks Annual Leave
- 12 Roster Days Off a year (One per month)
- Monday - Friday work week (generally 8:30am - 5:00pm)
- Free off-street parking
- On-site cafe
The opportunity
With our head office in Charlestown NSW, we have an amazing opportunity for a Technical Support Officer to join our Information Technology department by servicing our staff, carers, and young people. The role will report directly to the IT Manager and work within our support team responsible for the acquisition, provision, maintenance and support of the organisation’s computer hardware, software applications, network, security, and telecommunication resources.
Key Activities Of The Role Are To
- Utilise our helpdesk logging system (Jira) to maintain, track, escalate and close jobs.
- Provide technical support for a diverse range of IT assets.
- Acquisition, provision, maintenance and support of the organisation’s computer hardware and software applications.
- Asset Management processes including provisioning and ordering hardware.
- Assist with the creation and delivery of cyber security awareness.
- Assist with the creation, maintenance of IT documentation, guides, and user training.
- Assist IT team members for special projects as required.
Essential Criteria
We are looking for a self-starter with strong communication skills to help us deliver an ongoing high standard of technical support.
- Minimum two years’ experience in a customer service or helpdesk environment.
- Tertiary qualifications in IT or currently undertaking or willing to undertake.
- Strong knowledge and experience working with Microsoft Products including Office365.
- Strong customer service and communication skillsets.
- Ability to travel to Allambi Care Placements and other offices if required (NSW and VIC).
- Demonstrated experience with personal computers, peripheral devices, utilities, and operating systems in a network environment.
Must have these documents if successful.
- Current Working with Children Check (for paid employment - can be obtained via
- Current NDIS Worker Check: (can be obtained via
- National Police Check (this must be obtained via
- A current driver’s licence
- Comprehensive Car Insurance
- Certificate of Completion: NDIS Worker Orientation Module (can be accessed via:
- Willingness to participate in pre-employment medical checks
- Two skilled references
Allambi Care is an Equal Employment Opportunity (EEO) employer and welcomes applications from people from Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse (CALD) backgrounds as well as People With a Disability.
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📌 Technical Support Officer Charlestown, NSW
🏢 Allambi Care
📍 Maitland