About the Role
As a Senior Experience Designer, you will play a crucial part in delivering exceptional end-to-end member experiences and services. You will collaborate closely with cross-functional teams of designers and experts to design and deliver innovative solutions that meet business objectives and member needs.
Your Key Responsibilities:
* Leading Design Projects: Oversee comprehensive design initiatives, from research to prototyping and implementation, ensuring outcomes align with business and member requirements.
* Developing Service and Experience Design Strategies: Create high-level concepts and refine methodologies to enhance service and experience design across projects.
* Conducting Research: Lead human-centered design research to gather insights, identify pain points, and inform design decisions.
* Prototyping and Iteration: Design and refine prototypes, ensuring accessibility, usability, and seamless experiences across various platforms.
* Ensuring Exceptional Member Experiences: Apply advanced visual, interaction, and information design principles to create intuitive, engaging experiences for diverse audiences.
About You
* Significant experience in experience/service design, leading design projects within a commercial or enterprise environment.
* Strong experience in designing for complex ecosystems, with the ability to manage multiple projects simultaneously.
* Proficient in various design disciplines, including service design, UX, business design, and interaction design.