THE ROLE
We are seeking a skilled and proactive Manager - Subcontractors to lead the engagement, coordination, and performance of subcontracted service providers delivering cleaning, laundry, and pest & vermin control services across a diverse property portfolio.
This role is pivotal in ensuring that services are delivered in accordance with contractual obligations, service level agreements, and compliance requirements.
You will also be responsible for designing and implementing fit-for-purpose work order management processes that support operational consistency and efficiency across teams.
This is an excellent opportunity for a seasoned contract management professional with a background in facilities services, particularly within complex, compliance-driven environments.
Responsibilities
Oversee the onboarding and operational management of subcontractors delivering cleaning, laundry, and pest/vermin control services
Ensure services are delivered in full compliance with scope of work, technical specifications, and service standards
Monitor subcontractor performance against KPIs, conduct audits and inspections, and manage service delivery issues
Support procurement teams in negotiating and managing subcontract agreements
Liaise with site stakeholders to ensure access, safety, and reporting protocols are met
Develop and maintain standardised work order processes to support accurate intake, assignment, and resolution
Maintain detailed knowledge of service scopes and compliance requirements
Maintain auditable records of agreements, performance, and inspections
Deliver clear and accurate reporting on compliance, work order management, and service delivery
Ensure subcontractor activities comply with WHS, environmental, and regulatory standards
Support audits and quality assurance reviews with timely documentation
ABOUT YOU
Experienced in managing subcontracted services within high-compliance environments such as government, healthcare, or education
Skilled in assuring service delivery against detailed scopes of work
Proficient in designing and implementing work order and service management processes
Solid working knowledge of cleaning, laundry, and pest/vermin control standards and methodologies
Holds qualifications in Contract Management, Procurement, Facilities Management, or a related discipline
Familiar with WHS legislation, ISO standards, and public sector compliance frameworks
Please note: The preferred location for this role is Brisbane, QLD.
If not based in Brisbane, the next preferred locations are Sydney, NSW, followed by Canberra, ACT.
BENEFITS
Working with a large global company means you can be assured that we have an attractive benefits program!
This includes comprehensive learning & development offerings, a variety of recognition programs and company discounts, an excellent salary benchmarking matrix and at this management level also includes an incentive bonus scheme!
You can read all about these here: Why work at Compass
We are committed to providing a recruitment process that is fair, equitable and accessible for all.
If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us at (emailprotected)
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