Payment Officer (x3 Roles) Location: Geelong (Hybrid: 3 days in office, 2 days from home) Rate: $52.00 per hour super Term: Temporary (ASAP – 31 December 2026) About the Opportunity As a Payment Officer, you will be responsible for the timely and accurate processing of high-volume provider accounts and client reimbursements. This role is a dynamic blend of financial processing, proactive problem solving, and high-quality customer service. Key Responsibilities Efficient Processing: Manage medical treatment costs and accurately process provider accounts to ensure eligibility of the medical excess threshold. Customer Service Excellence: Provide first call resolution via inbound and outbound calls through the dedicated accounts phone line. Problem Solving: Use LEAN techniques to identify the root cause of payment issues and implement process improvements. Technical Management: Utilize specialized systems including AVANTI, CPS, and the Electronic Data Interchange (EDI) system. Stakeholder Engagement: Proactively call providers to resolve billing inquiries and increase their understanding of billing standards to prevent rework. Key Selection Criteria To be successful in this role, you will demonstrate: High-Volume Processing: Proven experience managing and processing a large volume of accounts quickly and with exceptional accuracy in a demanding environment. Negotiation and Influence: Strong communication and negotiation skills, with the ability to influence stakeholders to achieve rapid issue resolution. Detail-Oriented and Autonomous: Excellent attention to detail and the capacity to work independently on repetitive tasks. Desirable: Background in Allied health, Medical or Legal admin space or Data entry space is desirable. Eligibility and Assessment To be considered for this role, candidates must possess full working rights in Australia. A key requirement for successful applicants is the completion of a Data Entry test. This assessment measures typing speed and accuracy, which are critical skills for the position. Choose Randstad for your next career move and benefit from: Financial Benefits: Weekly Pay, monthly superannuation contributions, and the option for salary sacrificing. Professional Development: Gain access to coaching, professional development opportunities, and exclusive "pre-market" roles for career advancement. Dedicated Support: Receive comprehensive care with 24-hour consultant response times, regular onsite meetings, and access to an Employee Assistance Program (EAP). Exclusive Perks: Take advantage of special savings on health insurance, mobile phone plans, retail shopping, and cinema tickets.