Role Overview
This is an excellent opportunity to work in a dynamic and customer-focused environment, where you will be responsible for ensuring vehicles are returned to their pre-accident condition.
You will be working on quality workmanship, providing accurate and comprehensive quotes for accident repairs on vehicles, and managing parts for repairs and suppliers to ensure timely arrival and cost-effectiveness.
Main Responsibilities:
1. Provide exceptional customer service to clients and work providers
2. Audit vehicles in a timely manner to determine the necessary repairs
3. Complete quotes onsite, off-site, and online with accuracy and efficiency
4. Manage parts and suppliers to optimize delivery times and costs
5. Assist with production management as required
6. Evaluate and verify vehicle repairs meet industry standards
Key Requirements
* Proven experience in a similar position within the automotive smash repair industry
* Excellent communication and interpersonal skills, with ability to build rapport with customers and work providers
* Strong technical knowledge and computer skills, with proficiency in estimating and quoting software
* Ability to work accurately and efficiently under pressure, meeting strict deadlines and problem-solving effectively